Quality Policy Statement
Innerglass Ltd is a highly experienced distributor to the hospitality, care home and janitorial sector with a ‘can do’ attitude to customer requirements.
Our aim is to provide our clients with an exceptional service, value for money, efficiency and effectiveness – all of the time, every time.
We are dedicated to delivering best practice in every aspect of our business and are committed to excellence in the supply of janitorial hardware, consumables, paper products, glassware and related requisites.
We specialise in implementing strategies that will deliver against our clients’ business goals.
We want to learn what we can do better to make ours the best distributor in our market sector in the UK.
We are passionate about the industry in which we operate and are determined to challenge old ways of doing things.
You will find us approachable, knowledgeable and professional in everything we do.
In order to achieve this, we are committed to a continuous improvement culture throughout the organisation. We will establish a series of quality objectives designed to ensure the conformity of our products & services to our customers’ requirements, meet any legislative requirements and enhance our customer satisfaction. We will establish these objectives annually, share them with our team and regularly review our progress and achievements.
We are committed to continually improve our quality management system and its continued certification to the requirements of BS EN ISO 9001 standard.
We aim to fully understand (and wherever possible exceed) the stated requirements of our clients, colleagues and other Interested Parties.
We view Quality as an essential company framework to gain competitive advantage, as well as reinforcing and enhancing the company’s reputation and image.
Chief Executive Officer
12th December 2017